Terms & Conditions

General Terms

Last updated: March 2026

1. General Provisions
2. Services and Products
3. Pricing and Payment
4. Late Payment
5. Delivery and Performance
6. Device Warranty
7. Care at the institute
8. Complaints
9. Liability
10. Governing Law and Jurisdiction

1. General Provisions

These General Terms and Conditions apply to all offers, orders and agreements between SAKURA GROUP SRL, trading as SAKURION (hereinafter "SAKURION"), and its clients (hereinafter "the Client"). By placing an order or booking a service, the Client expressly accepts these terms. Any derogation must be agreed in writing.

2. Services and Products

SAKURION provides professional aesthetic technology devices, skincare products, training programs through SAKURION Academy, and aesthetic care at the SAKURION institute. All services and products are delivered in accordance with applicable Belgian and European regulations.

3. Pricing and Payment

All prices are quoted in euros. Invoices are payable within twenty-one (21) working days unless another timeframe is specified on the invoice or order. In the event of non-payment by the due date, SAKURION reserves the right to claim fixed interest of 10% of the outstanding sum and to suspend any service without prior notice.

4. Late Payment

If a payment remains outstanding more than sixty (60) days after the due date, SAKURION reserves the right to engage a debt recovery company. All legal expenses incurred shall be payable by the Client.

5. Delivery and Performance

SAKURION undertakes to deliver products and perform services within agreed timeframes. However, none of its obligations can be considered an obligation to achieve results. Delivery dates are indicative and not binding unless expressly agreed in writing.

6. Device Warranty

All SAKURION professional devices come with a two (2) year warranty covering manufacturing defects. The warranty does not cover damage caused by misuse, unauthorised modifications, or failure to follow operating instructions provided during SAKURION Academy training.

7. Care at the institute

All aesthetic care performed at the SAKURION institute is subject to a prior consultation. Results may vary between individuals; SAKURION cannot guarantee specific outcomes. Cancellations must be made at least 24 hours before the appointment.

8. Complaints

Any claim must be notified to SAKURION by recorded delivery letter to its registered office within eight (8) days of the delivery of goods or provision of services.

9. Liability

SAKURION shall not be held liable for any indirect, incidental or consequential damages. SAKURION's total liability shall in no event exceed the amount paid by the Client for the specific product or service giving rise to the claim.

10. Governing Law and Jurisdiction

All contractual relations shall be governed exclusively by Belgian law. Any disputes arising from these terms shall be submitted to the exclusive jurisdiction of the courts of Brussels, Belgium.